Asian Trails Vietnam Hiring Customer Relations & Quality Control Coordinator

Responsibilities:

Customer Relations; Complaint Handling

• Manage client support for VIP clients and handle all complaint cases.
• Coordinate and prepare complaint reports to agents in a timely and professional manner.
• Manage complaint escalation and resolution in accordance with company procedures.

Quality Control; Supplier Audits

• Conduct quality, health, and safety audits with suppliers to ensure service standards and liability compliance.
• Proactively identify service quality issues and implement corrective actions.
• Lead crisis management responses and drive product updates and innovation.

Branding; Internal Communication

• Oversee company branding including client materials, design, advertising, and communications.
• Manage and ensure consistency of agent signage and client-facing presentation materials.
• Implement internal training programmes and communication flow improvements to enhance coordination between teams and offices.

General Management

• Support additional tasks as assigned by the MD/GM.

Requirements:

• A genuine interest in and passion for the hospitality and tourism industry.
• Excellent communication and interpersonal skills.
• Good negotiation skills and strong attention to detail.
• Good command of English.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office applications and relevant tools.
• Able to work well under pressure and manage multiple priorities.
• Be familiar with our sustainability policy and code of conduct, and all things sustainable on the Responsible Travel page of our website.

Benefits:

• Attractive Income Negotiable;
• Stable job. Friendly, professional working environment;
• Colleagues friendly and helpful;
• Health insurance and social insurance;
• Yearly review salary;
• 12 days’ annual leave per year;
• Career development will be offered commensurate with the responsibilities and qualifications.

Contact:

• Email: trang.ngo@asiantrails.com.vn, hr@asiantrails.com.vn
• Phone: 02839102874