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Introduction:
Maple Healthcare is looking for a dynamic and detail-oriented CUSTOMER SERVICE- CLINIC ASSISTANT professional to join our team. This position plays an important role, exercising diplomacy to provide the best service to patients. The ideal candidate will have a professional demeanor, attention to detail, and the ability to work in a fast-paced healthcare environment.
Main duties:
Serve as the first point of contact for patients, ensuring a welcoming experience while managing scheduling, check-in, payment, and administrative support for Chiropractic and Wellness services.
1. Patient Reception & Support
- Greet patients warmly, creating a friendly and professional first impression
- Manage appointment scheduling and guide patients through Chiropractic and Wellness services
- Handle inquiries and provide clear, courteous responses to ensure high patient satisfaction
2. Patient Process Coordination
- Accurately update and maintain patient personal, medical, and financial records
- Coordinate the patient flow between consultation rooms, therapy areas, and reception
- Support chiropractors, therapists, and nurses as needed, including translating documents or instructions (English–Vietnamese)
3. Billing & Insurance Support
- Process payments (cash, card) and assist with direct and indirect insurance claims
- Issue daily invoices and help manage cash handling procedures
- Guide patients through insurance documentation and requirements
4. Administrative & Event Support
- Maintain accurate data entry in the clinic management system
- Assist in organizing promotional events, wellness workshops, and internal meetings
- Perform other administrative or operational tasks assigned by supervisors
This position will report to line Manager.
Skills and Qualifications:
- Fluency in spoken and written English.
- Professional demeanor and the ability to exercise courtesy and maintain gracious manner with all patients.
- Hard-working and attentive attitude.
- Be able to multi task, willing to learn more about medical and wellness field.
- Be positive and can-do attitude.
- High fluency in spoken and written English.
- Professional demeanor and the ability to exercise courtesy and maintain gracious manner with all patients.
- Hard-working and attentive attitude.
- Multi-tasks execution ability.
- Willing to learn more about medical terms.
Benefits:
- Medical benefits, paid annual leave.
- Associate and Family member discount treatment at Maple Group.
- Team-building, year-end party, and other advantages will be discussed in the interview.
- To be working in a dynamic and professional international environment.
- To participate in co-branding sponsored events/activities.
- To upgrade English skills, communication skill and enhance problem solving skill in urgent situations.
How to Apply:
Interested candidates are invited to submit their resumes along with a cover letter detailing their relevant experience to (email HR/ supervisor).
Maple Healthcare is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply.
Send CV: hr@maplehealthcare.net
Company information:
- MAPLE INTERNATIONAL CO., LTD.
- Job position: CUSTOMER SERVICE- CLINIC ASSISTANT.
- Salary: Negotiable.
- Working hours: Work in shifts (44 hours/ week).
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