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Job Description


You will: 



  • Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue. 
  • Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.  

  • Resolves or escalates multiple and varied customer issues, and documents technical work and research.  

  • Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.  

  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. 

  • Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement 

  • Provides feedback to improve products to more senior engineers or technical advisors.  

  • Identifies potential defects and escalates to more senior engineers to resolve them.  

  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems. 

  

Job Requirement


Our ideal candidates: 

  • Proficient in English (4 skills)  

  • Available to work for night shifts  

  • 5 days work week, 2 unfixed days off  

  • IT Background is a plus (Open for Fresher) 

  • Customer Service mindset 

 

Why us? 

  • Competitive salary depending on experience 

  • Salary at 100% during the probationary period 

  • Training will be offered 

  • Full working equipment will be provided 

  • 90% contribution of the gross salary to social insurance 

  • 12 days of annual leave, 8 days of sick leave 

  • 30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift

  • Annual Health Checkup

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