Công ty TNHH Vietnam Concentrix Services tuyển dụng Customer Service - Travel App

Responsibilities: 

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensuring a high level of customer service and a positive guest experience.
• Proactively updating information/knowledge about customer service.

Benefits: 

• Join the insurance regimes according to the provisions of the Labor Law.
• Accident insurance 24/7.
• 14 days of leave/year.
• 13th Monthly Salary.
• Annual Health Checkup.
• Working in a dynamic, professional environment with many opportunities for advancement. 

Location: OneHub Tower - Lot C1-2, D1 Street, Tan Phu Ward, Thu Duc City - HCM

How to apply: Please send your CV to vietnamrecruitment@concentrix.com

Requirements: 

• Graduated from High school or equivalent academic level. 
• Fluency in English (Speaking, listening, writing, and reading) - working 100% English.

Working time: 

• 5 days/week (any 2 days off).
• Shift: Rotate 24/7 (according to the arrangement of the team leader). 
• Rotating shifts: 9 hours/shift/month (including 1.5 hour rest).