The Receptionist at Phòng Khám Evolve plays a vital role in creating a welcoming and positive experience for all clients. This position involves managing the front desk, handling client inquiries, scheduling appointments, maintaining records, and providing administrative support to the clinic team. The Receptionist is the first point of contact for clients, both in- person and over the phone, and is responsible for ensuring smooth and efficient clinic operations.
Key Responsibilities:
Client Interaction:
- Greet clients warmly and ensure a welcoming atmosphere in the clinic.
- Manage client check-ins and check-outs, ensuring all necessary information is accurately recorded.
- Handle inquiries via phone, email, or in person, providing information about clinic services, therapists, and scheduling.
Appointment Management:
- Schedule, reschedule, and cancel client appointments efficiently using clinic management software.
- Coordinate with therapists to ensure optimal appointment allocation and minimize downtime.
- Send appointment reminders to clients and handle any appointment-related queries.
Administrative Duties:
- Maintain and update client records, ensuring confidentiality and accuracy.
- Handle billing and payment processing, including issuing receipts and managing insurance claims if applicable.
- Assist with inventory management, including ordering office supplies and restocking client forms.
Support Clinic Operations:
- Coordinate with the clinic team to support daily operations and ensure a smooth client experience.
- Assist with basic marketing tasks, such as updating social media, preparing promotional materials, and maintaining the clinic’s website information.
- Perform general office tasks, such as filing, data entry, and handling correspondence.
Customer Service Excellence:
- Resolve client complaints or issues ly and professionally.
- Maintain a clean, organized, and welcoming reception area.
- Provide high-quality customer service, ensuring client satisfaction and promoting the clinic’s services.
- Bachelors in Business Administration or equivalent; additional certifications in administration or customer service is a plus.
- Proven experience in a receptionist, customer service, or administrative role, preferably in a healthcare setting.
- Strong communication and interpersonal skills, with fluency in Vietnamese and proficiency in English.
- Excellent organizational and multitasking abilities, with attention to detail.
- Proficiency in using office software (e.g., Microsoft Office, clinic management software).
- Friendly, approachable demeanor with a professional attitude.
Office: Phòng Khám & Trị Liệu Evolve 198 Đ. Nguyễn Thị Minh Khai Phường 6, Quận 3, Tp.Hồ Chí Minh
Website: www.phongkhamevolve.com ĐT: (+84) 32 887 1618
Email: gavin@phongkhamevolve.com
