MAPLE INTERNATIONAL CO., LTD - CUSTOMER SERVICE- CLINIC ASSISTANT

Introduction:

Maple Healthcare is looking for a dynamic and detail-oriented CUSTOMER SERVICE- CLINIC ASSISTANT professional to join our team. This position plays an important role, exercising diplomacy to provide the best service to patients. The ideal candidate will have a professional demeanor, attention to detail, and the ability to work in a fast-paced healthcare environment.

Main duties: 

Serve as the first point of contact for patients, ensuring a welcoming experience while managing scheduling, check-in, payment, and administrative support for Chiropractic and Wellness services.

1. Patient Reception & Support

- Greet patients warmly, creating a friendly and professional first impression

- Manage appointment scheduling and guide patients through Chiropractic and Wellness services

- Handle inquiries and provide clear, courteous responses to ensure high patient satisfaction

2. Patient Process Coordination

- Accurately update and maintain patient personal, medical, and financial records

- Coordinate the patient flow between consultation rooms, therapy areas, and reception

- Support chiropractors, therapists, and nurses as needed, including translating documents or instructions (English–Vietnamese)

3. Billing & Insurance Support

- Process payments (cash, card) and assist with direct and indirect insurance claims

- Issue daily invoices and help manage cash handling procedures

- Guide patients through insurance documentation and requirements

4. Administrative & Event Support

- Maintain accurate data entry in the clinic management system

- Assist in organizing promotional events, wellness workshops, and internal meetings

- Perform other administrative or operational tasks assigned by supervisors

This position will report to line Manager.

Skills and Qualifications:

- Fluency in spoken and written English.

- Professional demeanor and the ability to exercise courtesy and maintain gracious manner with all patients.

- Hard-working and attentive attitude.

- Be able to multi task, willing to learn more about medical and wellness field.

- Be positive and can-do attitude.

- High fluency in spoken and written English.

- Professional demeanor and the ability to exercise courtesy and maintain gracious manner with all patients.

- Hard-working and attentive attitude.

- Multi-tasks execution ability.

- Willing to learn more about medical terms. 

Benefits:

- Medical benefits, paid annual leave.

- Associate and Family member discount treatment at Maple Group.

- Team-building, year-end party, and other advantages will be discussed in the interview.

- To be working in a dynamic and professional international environment.

- To participate in co-branding sponsored events/activities.

- To upgrade English skills, communication skill and enhance problem solving skill in urgent situations. 

How to Apply:

Interested candidates are invited to submit their resumes along with a cover letter detailing their relevant experience to (email HR/ supervisor).

Maple Healthcare is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply.

Send CV: hr@maplehealthcare.net

Company information:

- MAPLE INTERNATIONAL CO., LTD.

- Job position: CUSTOMER SERVICE- CLINIC ASSISTANT.

- Salary: Negotiable.

- Working hours: Work in shifts (44 hours/ week).