Customer Service - Flight Ticket App

- Liaising between guests and partners to resolve light complexity issues via inbound,
outbound, email, chat, and messaging on various topics such as: additional travel advice,
modifications, cancellations, complaint.
- Providing accurate, valid, and complete information by using the right tools, methods, and
processes.
- Immediately updating serious cases/inconstant situations.
- Ensuring a high level of customer service and a positive guest experience.
- Proactively updating information/knowledge about customer service.

Requirements

- Graduated from High school or equivalent Majors is an advantage.
- Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
- At least 6-month experience in Customer Service roles or any relevant ones.

Benefits

- Join the insurance regimes according to the provisions of the Labor Law.
- Accident insurance 24/7.
- 14 days of leave/year.
- 13th Monthly Salary.
- Annual Health Checkup.
- Working in a dynamic, professional environment with many opportunities for advancement

Income

- Total Salary:
11.000.000 – 13.000.000 vnd/month.
- Base Salary: 8.000.000 vnd/month.
- Meal allowance: 500.000 vnd/month.
- Night shift allowance: 30% base salary.
- Voice allowance: 1.000.000 vnd/month (If you handle Inbound).
- Monthly KPI incentive: 900.000 – 1.200.000 vnd/month (Depend on your performance).
- 100% salary in 2-month probation time.

Work Schedule

- 5 days/week (any 2 days off).
- Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3-month
night shift)
- Day shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.
- Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00.

Work Location

QTSC Building 1 - No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City.

Contact

Ms. Truyền

Phone: 0394690599

Mail: vietnamrecruitment@concentrix.com